"This is May? What am I doing here?"

A training train in early May to show new train agents how to narrate a train ride.

"Ouch!"

First aid and CPR was scheduled for those needing recertification.

"And just what is that supposed to be?"

A fun training game at the Bunkhouse for all the Passenger Service personnel.

"I'll have the teriyaki salmon—no, no; make it the halibut—no; the steak, please."

To celebrate what was to be the first of many record-setting passenger attendance records set in 2000, the Passenger Department was treated to a dinner at the Fish Company. Here we see the staff putting as much effort into a menu selection as they do on the job.

"Ah!"

Another train agent still in uniform after completing an evening Summit train arrives in time for the record-setting passenger day celebratory dinner.

"Two years, two months and two days! What do you mean 'That's not the right answer?'"

A near end-of-year Klondike Trivia competition between the White Pass Passenger Department and the staff from Princess Tours. An unbiased moderator, Buckwheat Donahue, was found to run the competition. Let's just say that the WP did much better in 2000 than 1999 and leave it at that.

"Peace!"

The all-railroad end-of-season celebration with a disco theme.

"...and a dozen Summit Bars, please."

Another looked-forward-to event, the end-of-season sale at the Train Shoppe for all WP personnel.

"A Raven's Brew large coffee, please, to get me through the day."

Admittedly biased, I think the Train Shoppe's coffee is as good as coffee can be.

"Today's a slam-dunk easy day... Only 3800 passengers!"

Morning muster, with coffee evident throughout.

"Tour A is now loading in the first three coaches... Tour A only, please"

The stationmaster somehow loads the proper passengers once again on an afternoon Fraser one-way train, with connections in Fraser with motocoaches to the Interior or back to Skagway.

"Now wait to load your newspapers until after I clear the arriving passengers through Immigration."

Newsies, the "Governor", and Immigration agent await the arrival of the Fraser train.

"No really, it's absolutely free."

A photographer from livepostcard.com (no longer in business) was always busy on sunny days when the trains arrive at the depot.

[Radio traffic]: "Clear the tracks!"

It's always good to have your radio turned on when blocking the track with the Mama SCRV at the BFKAW.

Both morning and afternoon trains need to be filled with around 250 6-packs of pop. Here's the Mama SCRV dropping pop for the morning/afternoon train period.

"That's a lot of pop."

"Let's roll!"

The Coach Cleaners and their truck await the arrival of the morning train so they can do their speedy cleaning before loading afternoon passengers.

"Please step to the left... there's a train coming."

On busy days like the Fourth of July, even management becomes a part of the "chaos control" during the morning/afternoon train time frame.

"It's Placard Time!"

Especially important when there are two trains and two ships at one dock (most of the time, by the way) is to have placards identifying each train correctly.

"Where's that spare microphone?"

Car inspectors are always around departing and arriving trains.

"Pop, pop, pop, pop, pop...

It seems that we're always loading pop and juice for the next train's passengers.

... pop, pop, pop, pop...

Lift with your legs, not your back.

...pop, pop, pop. There, that's finally done. Now I can have lunch"

Pop loaded, All-Aboarded—Time for a quick lunch.

"A Bacon Butt, please, and an iced tea."

On some days, we even have time to run to the Go-Away for a quick wrap and drink.

"Klondike Bikers!.... Assemble here for the bike tour."

As though it's not tough enough to get the right passengers on the right train, the chaos at the daily dock scene includes the gathering of the bikers, hikers, kayakers, horseback riders, helicopter riders, fishing excursion folk, water taxi passengers and the all-too-many motorcoach city/summit/Yukon tours.

"No, this isn't the train, but I can take you to it."

The People Movers transport passengers from the ship's gangway to the proper train.

[Radio traffic] "Another 'lift customer' heading your way, Dan".

All Summit trains include one or more wheelchair-accessible coaches.

"If you look to the left directly below you, you will see the Whirlpool Section of the Skagway River, a series of unnavigable rapids."

Train agents narrate tours to trainloads of passengers day after day. When not narrating, they're answering questions, selling gift shop items and distributing pop and juice.

"I can't wait to read today's Comment Cards!"

At day's end and beginning, we pass the dispatcher's office, the person who controls all train movement beyond the Yard Limits. Also a part of many WP&YR scenes is a cup of coffee, a morning maple bar and the ever-present comment cards that passengers fill out at the completion of their excursion.